Quality belongs to everyone
FedEx
Quality at FedEx is part of the culture because it is everyone's responsibility. Quality is built into how individuals work and think. It is exhibited in how we seek to meet our internal and external customers' needs, in how we look for and act on ways to improve our business results. Quality practices lead to more than continuous improvement; they lead to innovation. We don't separate our global responsibilities from our drive for better business results either. We use Quality to help us achieve a better FedEx and a better world.
